As an outdoor event, The Big Bounce New Zealand is already in the ‘low risk’ category with regards to the transmission of COVID-19. However, as a company, we are committed to producing a safe and secure event and this commitment extends to all matters relating to the pandemic.

Our event will adhere to the prevailing restrictions, mandates and health advice in each location we visit throughout the course of our 2021 tour. During the pre-event permitting process we will work alongside local authorities to ensure that the event is compliant and meets all of the necessary COVID-19 policies of each specific jurisdiction.

Alongside this we have proactively initiated new policies to help mitigate against the continued risk posed by COVID-19. These precautionary measures have been developed as part of our COVID-19 specific Risk Assessment to help ensure a ‘COVID Safe’ event. Some examples are detailed below:

• Hand Sanitizer stations will be positioned throughout the event site. Customers will be required to sanitize their hands before entry to each attraction.
• Enhanced cleaning protocols will be in place and will include a focus on the regular cleaning of high touch areas between sessions as well as our regular deep cleaning schedule for all attractions.
• Dedicated toilet attendants will be on site at each event to ensure the cleanliness of all surfaces in this area.
• Where social distancing restrictions remain in place we will be limiting capacity to the event site and to specific attractions as well as providing space markings in areas where lines form.
• As part of the booking process customers must confirm that they will not attend the event if they are displaying any known symptoms of COVID-19.

This session is designed for toddlers and babies accompanied by adults. The session entertainment will reflect this.

Who can go?
Any children aged 3 and under and their parents/carers.

Who can’t go?

• Children aged 4 or above
• Unaccompanied children
• Adults who are not accompanying children

Special Rules?

• Socks must be worn at all times on the inflatables
• Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
• Very young infants that will be worn whilst on the inflatables do not require a ticket

This session is designed specifically for smaller children and is usually less boisterous than those sessions involving older kids.

Who can go?
Any children aged 7 and under and their parents/carers

Who can’t go?

• Children aged 8 or above
• Adults who are not accompanying children

Special Rules?

• Socks must be worn at all times on the inflatables
• Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
• Children aged 3 and under must be accompanied by a paying parent/carer with their own ticket

This session caters for all children aged 15 and under and their parents/carers. We advise that this session can sometimes be too boisterous for smaller children and recommend they attend our Junior or Toddler sessions.

Who can go?

Any children aged 15 and under and their parents/carers

Who can’t go?

Adults who are not accompanying children

Special Rules?

• Socks must be worn at all times on the inflatables
• Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
• Children aged 3 and under must be accompanied by a paying parent/carer with their own ticket

This session caters for anyone aged 16 and over and the entertainment reflects this.

Who can go?

Anybody aged 16 or over

Who can’t go?

Anybody aged under 16

Special Rules?

Everyone MUST behave like an overgrown child!

Please aim to arrive around 30 minutes before the session you have purchased tickets for and head to our check-in tent. We’ll quickly check your tickets so please have these printed or ready to show on your mobile phone. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.

Access to The Giant and airSPACE is unlimited during your 3 hour session, but access to The World’s Biggest Jumping Castle is during your allotted time slot only. This is to ensure there is no overcrowding and everyone has room to enjoy themselves. To make the most of your time on the jumping castle remember to queue up to enter ahead of your allotted start time.

Anyone aged 0-100 is welcome! But to keep everyone safe we’ve split each session into different age groups. ‘Toddler Sessions’ are exclusively for parents/carers with children aged 3 and under (ages 0-3). ‘Junior Sessions’ are for kids aged 7 and under (ages 0-7). Their parents/carers can join them too although they will also need to buy a separate ticket. ‘Bigger Kids ‘ sessions have the same rules but for children aged 15 and under (ages 0-15), while ‘Adult Only Sessions’ are open to anyone aged 16 and over. Please read the ‘Session Types’ menu above for a full list of ticket details and rules.

No. Only children aged 3 and under must be accompanied into the inflatables by a paying parent/carer with their own ticket.

It’s free for parents to attend the event with their children. However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket to the same session/time slot that your kids are attending.

For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.

Only on the Adult Only Sessions where everyone must be aged 16 or over. At every other session there is only an upper age limit, not a lower age limit. This is to avoid splitting families up who have children with varying ages. However, we do ask parents/carers to be mindful of the potential hazards associated with allowing their smaller children into a session designed for older children. We run a safe event and we have multiple staff working throughout our event to ensure safety and good behaviour. However, children will be children and we strongly recommend that children aged 4-7 attend our ‘Junior Session’ and children aged 3 and under attend our ‘Toddlers Session’.

There will also be plenty of seating, shaded areas and food vendors for those who want some downtime, and spectators who want to kick back and watch the fun unfold.

Bouncing and having this much fun in the outdoors will require some energy. So we suggest you dress in something to keep cool. The only restrictions we have are ‘no shoes’ and ‘no bare feet’. We have awesome branded ‘gripper socks’ available for purchase on the day or you can bring socks of your own. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter. Comfort is key! As the weather is unpredictable – we suggest wearing knee length or full length trousers whilst you bounce!

Inside the jumping castle we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.

More than just a bounce session, this is an actual day out – One ticket, THREE awesome experiences!

We have a variety of inflatable chill-out zones! Bouncers can recover and mums and dads can hang out in the shade, whilst the kids enjoy their sessions. We will have food and drink available at most of our events. Our MC will be roaming the Big Bounce site getting everyone vibed before each session starts! So, come down early and make a real day out of all that we have to offer.

While it won’t be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter the grounds. We’ll have various food vendors and plenty seating available for those with or without a ticket.

Tickets will only be required if bouncing on the inflatables. For safety we do require that any kids 3 & under are accompanied into the inflatables by a paying parent/carer with their own ticket.

Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!

Big Bounce New Zealand is a rain or shine event and we won’t let some light rain stop the fun. We recommend checking the local weather report in advance of your session and dressing appropriately.

The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email, sms, and on the Facebook event page (sign up for updates for your town at  https://facebook.com/thebigbouncenz)

You can read more about cancellation policies HERE.

The Big Bounce New Zealand is an outdoor event that takes place mostly during the summer months. Therefore, on sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen. We have dedicated shaded areas throughout the site and complimentary drinking water is available also.

Our goal is always to deliver the full ‘Big Bounce’ experience. On rare occasions this may not be possible due to unforeseen logistical issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.

The Big Bounce New Zealand does not charge for parking at any of our events. If the venue we are hosting the event at chooses to charge a parking fee it’s at their sole discretion.

If you have pre-booked keep your eye on your inbox (including your spam folder) the day before you are attending for our event guide. This contains tons of useful information including any venue parking charges. If you don’t receive this you can always grab a copy from the Facebook event page for your location at https://facebook.com/thebigbouncenz

To guarantee your spot we recommend purchasing in advance online from https://thebigbouncenewzealand.co.nz/adult/tickets. Sessions do often completely sell out in advance of the event. If a session is sold out online this means it is full. No more tickets will be available on-site on the day

All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy which is detailed HERE

All purchasers are asked to agree to this policy during checkout. To avoid disappointment we recommend checking your calendar and selecting the date and time of your visit carefully.

Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at https://thebigbouncenewzealand.co.nz/adult/contact contact with the below info:

• Name and Email address you used to book your order
• The session day and time you would like moved into
• The jumping castle slot start time you would like moved into

If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but so long as you can show your email receipt or tickets on your phone you will be good to go!

Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by sending us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email) at https://thebigbouncenewzealand.co.nz/adult/contact/

Once we have updated your tickets we will resend them to the email address you used when placing the order. If you would like the contact email or the phone number updated please let us know as both are used to communicate any important event day announcements.

We have a large inflatable dome providing a shaded seating area, but this is often very popular so feel free to bring along picnic blankets or collapsible chairs.

We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!

All our currently planned tour dates are listed at https://thebigbouncenewzealand.co.nz/adult/tickets

If your location doesn’t appear on the above page, register your details at https://thebigbouncenewzealand.co.nz/adult/updates and we will keep you informed and let you know when we’re coming to a location near you in the future!

We care a lot about cleanliness and have a strict cleaning protocols in place. Attractions are cleaned between each session with special attention paid to high touch points. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.

There is no weight limit on our inflatables. Whatever the weight, we can take it!

Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.

50 lockers are available to securely store bags and belongings whilst bouncing. These are available on a first come, first served basis. Please allow extra time for arrival if planning to rent a locker. Lockers are priced $10 each with both cash and card accepted.

We also have an enclosed, self-managed storage tent where you can leave trainers etc. This is unmanned so it’s not recommended that you leave anything valuable.

We’re afraid no pets are allowed.

For more details on volunteering, and to submit an application please visit https://thebigbouncenewzealand.co.nz/adult/volunteer

All turned in lost and found items can be picked up during event hours while we are in town. After the event weekends in each city, valuables will be turned into the local police station and can be picked up there.

For all other inquiries please get in touch at thebigbouncenewzealand.co.nz/adult/contact